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Seller Onboarding Requirements

Every BASE storefront is reviewed and activated by our Nassau-based Merchant Success team. Here is exactly what we need from you, what happens on our end, and how long each step takes.

You selected the Starter plan

1. Documents you'll need to provide

Upload digital copies during the application. Originals are never required.

Identity verification

Government-issued photo ID (passport, NIB card, or driver's license) for the primary account owner.

Business registration

Bahamas Business License, TIN, or equivalent certificate of incorporation for non-Bahamian entities (Pro & Enterprise).

Proof of address

Utility bill, lease, or bank statement issued within the last 90 days showing your operating address.

Payout account

Local bank account (BSD or USD), or a verified PayPal business account for international sellers. Routing details verified via micro-deposit.

Pickup origin

Physical address where orders ship from — used to compute proximity-based delivery rates shown to buyers at checkout.

Product catalog sample

5–10 sample listings with photos (min 1200×1200px), titles, descriptions, prices, and category tags.

2. What the onboarding timeline looks like

  1. 1

    Day 0

    Application submitted

    You complete the seller application form (≈10 minutes). Confirmation email sent immediately.

  2. 2

    Day 1

    Merchant Success Manager assigned

    A dedicated team member emails you within 1 business day to schedule a 20-minute onboarding call (Zoom, WhatsApp, or in-person in Nassau).

  3. 3

    Day 1–2

    Document review & identity verification

    We review uploads, run automated KYC/AML checks, and request anything missing. Most sellers clear this in under 4 business hours.

  4. 4

    Day 2

    Payout account verification

    Two micro-deposits land in your bank account. You confirm the amounts in your dashboard to activate payouts.

  5. 5

    Day 2–3

    Storefront provisioning

    We spin up your storefront URL, configure your plan, and your manager walks you through the seller dashboard live.

  6. 6

    Day 3

    First listings published

    Your manager helps upload your first 5 listings and you go live on the marketplace. The 30-day white-glove support window starts now.

3. Plan-specific requirements

All plans share the same baseline KYC. Higher tiers unlock more capability and require a bit more documentation.

StarterSelected

$100/mo

Casual sellers, single-category shops, and consignors testing the platform.

What you get

  • Up to 25 active listings
  • 10% flat commission per completed sale
  • Proximity-based delivery rates auto-calculated at checkout
  • Standard analytics dashboard
  • Email support (24h response)

Extra requirements

  • Government-issued ID is sufficient — no business license required.

Pro

$175/mo

Growing storefronts running consistent monthly volume.

What you get

  • Unlimited active listings
  • Auction scheduling and reserve pricing
  • Advanced analytics: cohort views, conversion funnels, payout reconciliation
  • Priority support (4h response, business hours)
  • Onboarding call with a Merchant Success Manager

Extra requirements

  • Business license or TIN required.
  • Bank account verification through micro-deposits.

Enterprise

$250/mo

Brands, distributors, and high-volume operators (>$25k/mo GMV).

What you get

  • Dedicated account manager and quarterly business reviews
  • API access and webhook integrations
  • White-label storefront and custom domain
  • SLA-backed support with named on-call contact
  • Custom payout cadence and multi-currency settlement

Extra requirements

  • Articles of incorporation and beneficial-owner disclosure.
  • Sample SKU feed (CSV or API) reviewed before activation.

Ready when you are.

Applications submitted before 3pm EST are reviewed the same day. Approved storefronts are typically live within 48 hours.