Help Center
Quick answers to the questions guests and sellers ask us most often. If you can't find what you need, our Nassau-based support team responds within one business day.
Browsing the marketplace
The marketplace is organized into categories — Excursions, Services, Products, Grocery, and Souvenirs — from verified Bahamian sellers. Filter by category, search by keyword, or tap a listing to see photos, reviews, and availability. You can browse without an account; you'll need one to book or purchase.
Booking excursions & services
Pick a date and party size, add the booking to your cart, and check out with your card. You'll get a confirmation email with the vendor's meeting point and contact details. Most vendors also send a WhatsApp message the day before to confirm.
Buying products, souvenirs & grocery
Add items to your cart and choose a delivery checkpoint — your hotel, cruise pier, or an address on-island. Delivery fees are calculated automatically based on distance from the seller. You'll get order updates by email as the vendor prepares and ships your order.
Live auctions
Live auctions run on a published end time — anyone with an account can bid on standard lots. Reserve auctions (higher-value items such as real estate or private charters) require a short verification step before your first qualifying bid; the sidebar on the auction page walks you through it.
Seller portal
Approved sellers manage listings, bookings, orders, payouts, and reviews from the seller dashboard at seller.base242.com. To apply, use the Sell on BASE page. After you submit, you will be notified of your next steps for this process — including choosing your tier and completing verification review.
Still stuck?
Email info@base242.com with your order or booking number and a short description of the issue.