Help Center
Quick answers to the questions buyers and sellers ask us most often. If you can't find what you need, our support team responds within one business day.
Buying on BASE
Every listing is authenticated before it goes live. Add an item to checkout, choose a delivery checkpoint, confirm your shipping and billing addresses, and pay with card or PayPal. Bahamas VAT is calculated automatically at the rate shown on the order summary.
Reserve auctions
Reserve auctions run on a published end time. To bid above the reserve threshold, schedule a short meeting with the listing agent to verify funds and shipping intent. The meeting button confirms your slot directly in the auction sidebar.
Selling & consignment
Apply via the Consign page. We respond within two business days, schedule a Nassau intake appointment for authentication, and handle listing, photography, and global fulfillment on your behalf.
Still stuck?
Email support@base242.com with your order number and a short description of the issue.